Last updated 2026-11-01
This is the refund policy of 1614754 B.C. Ltd., which runs Ortus Station at ortus-station.com. Credit on Ortus Station is non-refundable once bought, except where the law requires otherwise. Payments are processed by Paddle, our reseller and Merchant of Record, which handles any refund the law requires and puts right payment mistakes.
Credit is non-refundable once bought, whether it came from a monthly plan or a top-up, except where the law requires otherwise. Unused credit carries over while your station is open, and isn't refunded when you close your station.
Credit spent on finished work is not refundable either, because the AI and other providers are paid for it as the work is done. Work that fails is never charged in the first place: its price is released back to your balance.
If a result was clearly broken or not what was asked for, tell us at support@ortus-station.com and we'll look at it and put the credit back where it's fair.
You can cancel your plan at any time under Configuration, Billing. Cancelling stops future charges; the credit you already have stays in your balance to use, and isn't refunded.
If you were charged twice, or charged when a payment should not have gone through, tell us and we will put it right. That is a correction, not a refund of credit, and it goes back to the card you paid with.
Email support@ortus-station.com from the address on your account, or reply to your Paddle receipt. Corrections, and any refund the law requires, go back to the card you paid with, usually within 5 to 10 business days. 1614754 B.C. Ltd., British Columbia, Canada.